Last Updated: 22.07.2026
INTRODUCTION
Welcome to JunkConnect.
These Terms & Conditions ("Terms") govern your access to and use of the JunkConnect website, platform, services, communications, and related functionality (collectively referred to as the "Platform").
The Platform is operated by JunkConnect ("JunkConnect", "we", "us", or "our").
By creating an account, accessing, browsing, or using the Platform, you confirm that you have read, understood, and agreed to be legally bound by these Terms and our Privacy Policy.
If you do not agree with these Terms, you must not use the Platform.
DEFINITIONS
"Customer" means a person, company, landlord, tenant, business, organisation or property owner seeking waste collection, rubbish removal, clearance or related services.
"Collector" means an independent sole trader, partnership, limited company or other business offering waste collection, clearance, disposal or recycling services through the Platform.
"Job" means a request submitted by a Customer through the Platform.
"Quote" means a price proposal submitted by a Collector.
"Service Agreement" means the agreement formed directly between a Customer and a Collector once a Quote is accepted.
"Platform Fee" means any fee charged by JunkConnect for use of the Platform.
ROLE OF JUNKCONNECT
JunkConnect operates solely as an online marketplace that introduces Customers to independent Collectors.
JunkConnect:
Does not perform waste collections.
Does not provide removal services.
Does not employ Collectors.
Does not supervise waste collections.
Does not control how a Collector performs a Job.
Does not provide vehicles, labour, equipment or tools.
Does not determine Collectors' working hours.
Does not set Collectors' prices.
Collectors operate entirely independently and provide services in their own name and under their own responsibility.
Nothing within these Terms creates any employment, agency, partnership, joint venture or franchise relationship between JunkConnect and any Collector.
ACCOUNT REGISTRATION
Users may be required to create an account before using certain Platform features.
You agree to:
Provide accurate information.
Keep your details up to date.
Maintain the security of your account.
Keep your password confidential.
Notify JunkConnect immediately if unauthorized access is suspected.
You are responsible for all activities conducted through your account.
ELIGIBILITY
To use the Platform you must:
Be at least 18 years old.
Have legal capacity to enter into binding contracts.
Comply with all applicable laws and regulations.
Provide truthful information.
JunkConnect reserves the right to refuse or remove access to any User at its discretion.
CUSTOMER RESPONSIBILITIES
Customers agree that they will:
Provide accurate descriptions of waste and materials.
Upload accurate photographs where requested.
Disclose any access restrictions.
Disclose any hazards known to them.
Ensure lawful ownership or authority over waste being removed.
Pay agreed charges when due.
Customers must not:
Misrepresent the quantity or type of waste.
Request illegal disposal.
Request removal of prohibited materials.
Attempt to avoid Platform fees or payment systems.
COLLECTOR RESPONSIBILITIES
Collectors warrant that:
They are operating a legitimate business.
They hold all required licences and permits.
They possess a valid Waste Carrier Licence where legally required.
They maintain appropriate insurance.
They comply with environmental regulations.
They dispose of waste lawfully.
They hold any necessary certifications required by law.
Collectors are solely responsible for:
Taxes.
VAT obligations.
National Insurance.
Employees and subcontractors.
Waste transfer documentation.
Regulatory compliance.
JunkConnect accepts no responsibility for a Collector's legal obligations.
JUNKCONNECT TERMS & CONDITIONS
PART 2 – PAYMENTS, SERVICE AGREEMENTS, PLATFORM RULES
SERVICE AGREEMENT BETWEEN CUSTOMER AND COLLECTOR
When a Customer accepts a Quote through the Platform, a legally binding Service Agreement is formed directly between the Customer and the selected Collector.
JunkConnect is not a party to that Service Agreement.
The Customer and Collector are solely responsible for:
agreeing the scope of works;
agreeing the collection date and time;
agreeing any additional charges;
performance of the collection service;
communication relating to the Job.
JunkConnect shall not be liable for any dispute arising between a Customer and a Collector regarding the performance of a Job.
QUOTES AND PRICING
Collectors are solely responsible for determining their own prices.
JunkConnect does not:
set pricing;
negotiate pricing;
guarantee pricing;
recommend pricing.
Prices displayed on the Platform are determined exclusively by the Collectors.
A Collector may refuse to provide a Quote at their discretion.
A Customer is under no obligation to accept any Quote.
PAYMENTS
All payments relating to Jobs completed through the Platform must be processed using the payment system approved by JunkConnect.
JunkConnect may use third-party payment processors including Stripe or other approved providers.
Users agree that:
payment information may be processed by third-party providers;
payment providers may conduct verification checks;
additional verification may be required before payments are released.
JunkConnect does not store complete payment card details.
PLATFORM FEES
JunkConnect may charge Platform Fees to Collectors, Customers, or both.
Applicable fees will be displayed before confirmation of a transaction whenever required.
JunkConnect reserves the right to amend Platform Fees at any time.
Changes shall not affect Jobs already confirmed prior to the change.
COLLECTION COMPLETION
A Job shall be considered completed when:
the waste has been removed;
photographic evidence has been submitted where required;
the Customer confirms completion; or
sufficient evidence exists that the Job has been completed.
JunkConnect reserves the right to review evidence provided by either party in cases of dispute.
Such review shall not make JunkConnect responsible for the underlying service.
CANCELLATIONS
Customers may cancel a Job before collection.
Collectors may cancel a Job before collection.
JunkConnect reserves the right to charge cancellation fees where:
a collection is cancelled shortly before the agreed appointment;
either party fails to attend;
either party repeatedly cancels confirmed Jobs.
Any cancellation policy may be updated from time to time.
REFUNDS
Refund requests may be considered where:
duplicate payments occur;
payment processing errors occur;
fraud is suspected;
a dispute requires temporary investigation.
JunkConnect reserves the right to place funds on hold during investigations.
Nothing in this section guarantees that a refund will be issued.
COMMUNICATIONS THROUGH THE PLATFORM
JunkConnect may provide:
messaging services;
notifications;
email communications;
customer support tools.
Users agree to communicate professionally and respectfully.
Abusive, threatening, discriminatory, offensive or unlawful communications are strictly prohibited.
CONTACT DETAILS AND CIRCUMVENTION
Users must not use the Platform to intentionally avoid Platform Fees.
Prohibited actions include:
exchanging direct contact details for the purpose of avoiding Platform Fees;
arranging payment outside the Platform;
directing Users away from the Platform before a Job has been completed;
using the Platform solely to obtain leads.
JunkConnect reserves the right to suspend or permanently remove accounts involved in fee avoidance.
RATINGS AND REVIEWS
Customers may leave reviews regarding their experience with Collectors.
Collectors may leave reviews regarding their experience with Customers.
Reviews must:
be honest;
be factual;
be relevant;
not contain abusive language.
JunkConnect reserves the right to remove reviews that:
are defamatory;
are misleading;
contain offensive content;
violate these Terms.
USER GENERATED CONTENT
Users retain ownership of content uploaded to the Platform.
By uploading content, Users grant JunkConnect a worldwide, non-exclusive, royalty-free licence to:
display;
reproduce;
store;
publish;
modify for technical purposes;
use in connection with operation and promotion of the Platform.
Users warrant that they have the right to upload such content.
PROHIBITED MATERIALS
The Platform must not be used for:
hazardous waste where prohibited by law;
controlled substances;
illegal materials;
stolen goods;
weapons;
explosives;
toxic substances;
unlawful disposal activities.
JunkConnect reserves the right to remove any Job that may breach legal requirements.
LICENCES AND COMPLIANCE
Collectors are solely responsible for ensuring that all licences remain valid and up to date.
This includes:
Waste Carrier Licences;
environmental permits;
insurance policies;
business registrations;
tax registrations.
JunkConnect may request copies of such documents at any time.
Failure to provide requested documentation may result in suspension or termination of access to the Platform.
JUNKCONNECT TERMS & CONDITIONS
PART 3 – LEGAL PROTECTIONS, LIABILITY AND GOVERNING LAW
INTELLECTUAL PROPERTY
All intellectual property rights relating to the Platform are owned by JunkConnect or its licensors.
This includes but is not limited to:
- the JunkConnect name;
- logos;
- branding;
- software;
- source code;
- databases;
- website design;
- graphics;
- user interface;
- documentation;
- content created by JunkConnect.
Nothing in these Terms transfers ownership of any intellectual property rights to Users.
Users may not:
- copy;
- reproduce;
- modify;
- reverse engineer;
- distribute;
- sell;
- license;
- exploit
any part of the Platform without prior written permission from JunkConnect.
22. CONFIDENTIAL INFORMATION
Users may obtain access to information that is confidential in nature.
Confidential Information includes:
- business strategies;
- commercial information;
- software architecture;
- technical systems;
- pricing models;
- internal procedures;
- operational processes;
- customer information;
- collector information;
- unpublished platform features.
Users agree not to disclose, copy, distribute or use Confidential Information except as necessary for legitimate use of the Platform.
This obligation survives termination of the User's account.
23. PRIVACY AND DATA PROTECTION
JunkConnect processes personal data in accordance with:
- UK GDPR;
- Data Protection Act 2018;
- applicable privacy legislation.
By using the Platform, Users acknowledge that their personal information may be processed for:
- account management;
- payment processing;
- fraud prevention;
- customer support;
- platform operation;
- legal compliance.
Further details are contained within the Privacy Policy.
24. ACCOUNT SECURITY
Users are responsible for maintaining the security of their account credentials.
Users must immediately notify JunkConnect if:
- passwords are compromised;
- unauthorized access is suspected;
- account misuse is detected.
JunkConnect reserves the right to suspend access where account security concerns arise.
25. DISCLAIMER OF WARRANTIES
The Platform is provided on an "AS IS" and "AS AVAILABLE" basis.
To the maximum extent permitted by law, JunkConnect makes no warranty regarding:
- uninterrupted availability;
- accuracy of information;
- suitability of services;
- performance of Collectors;
- performance of Customers;
- quality of collections;
- fitness for a particular purpose.
Users use the Platform entirely at their own risk.
26. NO RESPONSIBILITY FOR COLLECTION SERVICES
JunkConnect is not responsible for:
- waste collection services;
- transport of waste;
- disposal of waste;
- recycling services;
- reuse services;
- conduct of Collectors;
- conduct of Customers.
JunkConnect does not supervise, direct or control the manner in which services are performed.
All collection services are performed independently by Collectors.
27. LIMITATION OF LIABILITY
To the fullest extent permitted by law, JunkConnect shall not be liable for:
- loss of profit;
- loss of revenue;
- loss of contracts;
- loss of business opportunity;
- loss of goodwill;
- loss of data;
- business interruption;
- indirect damages;
- consequential damages;
- special damages.
JunkConnect shall not be liable for:
- disputes between Users;
- property damage;
- delays;
- missed appointments;
- poor workmanship;
- unlawful disposal;
- licensing issues;
- regulatory breaches committed by Collectors.
Where liability cannot legally be excluded, JunkConnect's total aggregate liability shall not exceed the amount of Platform Fees paid to JunkConnect by the affected User during the six months preceding the event giving rise to the claim.
28. INDEMNITY
Users agree to indemnify and hold harmless JunkConnect, its directors, officers, employees, shareholders, affiliates and contractors from any claims, losses, damages, liabilities, costs and expenses arising from:
- breach of these Terms;
- misuse of the Platform;
- violation of law;
- infringement of third-party rights;
- content uploaded by the User;
- services performed by a Collector;
- disputes between Users.
This indemnity survives termination of the User's account.
29. NO EMPLOYMENT RELATIONSHIP
JunkConnect does not employ Collectors.
Collectors are independent businesses operating at their own risk.
Nothing within these Terms creates:
- employment;
- agency;
- partnership;
- joint venture;
- franchise;
- worker status.
Collectors are solely responsible for:
- Income Tax;
- Corporation Tax;
- VAT;
- National Insurance;
- PAYE;
- pensions;
- employee obligations;
- subcontractor obligations.
JunkConnect accepts no responsibility whatsoever for any tax, employment or regulatory obligations of Collectors.
30. INVOICING AND TAX OBLIGATIONS
Collectors are solely responsible for:
- issuing invoices;
- issuing receipts;
- maintaining accounting records;
- filing tax returns;
- charging VAT where required;
- paying VAT where required.
JunkConnect does not issue invoices on behalf of Collectors unless expressly stated otherwise.
Collectors remain solely liable for compliance with tax legislation.
31. SUSPENSION AND TERMINATION
JunkConnect may suspend, restrict or terminate access to the Platform where:
- these Terms are breached;
- fraud is suspected;
- abusive behaviour occurs;
- legal compliance concerns arise;
- payment abuse occurs;
- platform security is threatened.
Users whose accounts are terminated may not create new accounts without written permission from JunkConnect.
32. ELECTRONIC COMMUNICATIONS
Users agree to receive communications electronically including:
- emails;
- notifications;
- platform messages;
- legal notices.
Electronic communications shall satisfy any legal requirement for written communication.
33. ELECTRONIC SIGNATURES
By clicking buttons such as:
- Register;
- Submit;
- Confirm;
- Accept;
- Book Now;
- Pay Now;
Users agree that such actions constitute legally binding electronic signatures.
34. AMENDMENTS TO THESE TERMS
JunkConnect reserves the right to amend these Terms at any time.
Updated Terms may be published on the Platform.
Continued use of the Platform following publication of revised Terms constitutes acceptance of those revised Terms.
35. DISPUTE RESOLUTION
Users agree to attempt to resolve disputes informally before commencing legal proceedings.
Parties should attempt good-faith negotiations for at least 30 days before pursuing court action where reasonably possible.
36. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising from the Platform shall be subject to the exclusive jurisdiction of the courts of England and Wales.
37. CONTACT DETAILS
JunkConnect Ltd
Email: contact@junkconnect.co.uk
Website: www.junkconnect.co.uk
Support: support@junkconnect.co.uk
38. ACCEPTANCE OF TERMS
By accessing, registering with or using the Platform, you acknowledge that:
- you have read these Terms;
- you understand these Terms;
- you agree to be bound by these Terms;
- you agree to comply with all applicable laws and regulations.
Your continued use of the Platform constitutes your acceptance of this Agreement.