Last Updated: 22.07.2026
1. INTRODUCTION
JunkConnect Ltd ("JunkConnect", "we", "our", "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect information when you use the JunkConnect platform available through www.junkconnect.co.uk.
By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.
2. INFORMATION WE COLLECT
We may collect:
• Full name
• Email address
• Telephone number
• Property address
• Postcode
• Job descriptions
• Photographs uploaded by users
• Messages sent through the Platform
• Payment-related information processed through Stripe
For Collectors we may also collect:
• Business name
• Waste Carrier Licence information
• Insurance information
• Payment account details
3. INFORMATION COLLECTED AUTOMATICALLY
When you use the Platform, we may automatically collect:
• IP address
• Browser type
• Device information
• Operating system
• Date and time of access
• Pages visited
• Cookies and usage data
4. HOW WE USE YOUR INFORMATION
We use information to:
• Create and manage accounts
• Connect Customers with Collectors
• Process bookings and payments
• Prevent fraud and abuse
• Improve the Platform
• Provide customer support
• Comply with legal obligations
• Resolve disputes between users
5. PAYMENTS
Payments are securely processed by Stripe.
JunkConnect does not store full payment card details on its servers.
6. INFORMATION SHARING
We may share information with:
• Stripe
• Cloud hosting providers
• Cloudflare
• Professional advisers
• Regulatory authorities where required by law
• The selected Collector responsible for completing a job
We do not sell personal information to third parties.
7. DATA RETENTION
We retain personal information only for as long as necessary to provide our services, comply with legal obligations and resolve disputes.
8. YOUR RIGHTS
You may request:
• Access to your personal data
• Correction of inaccurate data
• Deletion of personal data
• Restriction of processing
• Data portability where applicable
Requests can be sent to:
9. SECURITY
We use reasonable administrative, technical and organisational measures including:
• SSL encryption
• Secure hosting
• Password protection
• Access controls
• Backups
• Security monitoring
10. COOKIES
JunkConnect uses cookies necessary for:
• User authentication
• Security
• Website functionality
• Analytics
Users may disable cookies through browser settings, although some functionality may be affected.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Updated versions will be published on the Platform.
12. CONTACT
If you have any questions regarding this Privacy Policy, please contact:
JunkConnect
United Kingdom